Today, I have an exciting opportunity for those of you who are looking to work from home remotely. Specifically, for those of you who are interested in working overnight hours to maybe supplement your nine-to-five full-time job or perhaps you are a mom like me and you’re looking for a job that you can do while the baby is sleeping. This opportunity is made possible by Starbucks.
Starbucks is looking for a Service Desk Analyst for a remote overnight position. While they are based in the U.S. (Seattle), they are open to remote candidates. This is a full-time position.
Starbucks Work From Home Opportunity
Make sure you watch this entire video to understand the process fully before applying:
Job Description
This job contributes to Starbucks’ success by acting as the first point of contact within the service desk for technical issues for end users and retail locations. Responsibilities include:
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Document user problems, troubleshooting steps, resolutions, and escalation paths using service desk tools and resources.
- Maintain regular and consistent attendance and punctuality.
- Perform first-level core troubleshooting on hardware/software systems.
- Answer questions and provide technical solutions.
- Identify and escalate issues requiring urgent attention.
Qualifications
In order to qualify for this job, you will need:
- Experience in a call center or customer support environment supporting various hardware and software problems.
- Experience using a knowledge base and ticketing system.
- Experience using retail points of sale systems and familiarity with multiple hardware and software systems with some technical knowledge.
Knowledge, Skills, and Abilities
They are looking for candidates with the following attributes:
- Ability to communicate clearly and concisely both orally and in writing.
- Ability to handle multiple tasks simultaneously.
- Ability to work in a fast-paced and changing environment.
- Teamwork and delivering customer service to users with various levels of computer knowledge.
- Strong technical aptitude and troubleshooting skills.
- Time management skills.
Core Competencies
The following core competencies are valued:
- Customer-focused
- Ethics and integrity
- Composure
- Personal learning
- Dealing with ambiguity
- Decision-making
- Interpersonal savvy
- Results-oriented
Application Process
If you have any questions, they do have an email address listed for inquiries. You can also apply online through their website.
This is an awesome opportunity for those of you looking for a flexible job that you can do overnight, in addition to what you may already be doing. Take advantage of this application today because this opportunity may not last very long due to the flexibility it offers.
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